Question 1

What is BILL?

Accepted Answer

BILL is cloud-based, AI-powered software that automates back-office financial workflow for small and midsize businesses.

Question 2

Does BILL have a customer service number?

Accepted Answer

For customer service inquiries, visit our Help Center to search our support topics.

Question 3

How does BILL work?

Accepted Answer

BILL streamlines the accounts payable (AP) and accounts receivable (AR) process, applying AI-powered automation from end to end.

Question 4

How much does BILL cost?

Accepted Answer

Like most business platforms, BILL’s price depends on the features and number of user seats you need. You can find our current price structure on our pricing page.

Question 5

How to use BILL?

Accepted Answer

If you already have a BILL account, sign in at https://login.us.bill.com/neo/login to access the app.

Question 6

Is BILL free?

Accepted Answer

BILL offers several tiers of pricing to support different needs.

Question 7

What is BILL used for?

Accepted Answer

BILL is used by more businesses to automate payables and receivables than any other platform.

Question 8

When did BILL go public?

Accepted Answer

BILL stocks made their debut on the New York Stock Exchange (NYSE) ​​on December 12th, 2019.

Question 9

How do I activate my BILL account?

Accepted Answer

After signing up for a risk-free trial, you must activate your account to access the BILL app's functionalities. If you're having trouble activating your BILL account, please follow the steps below.

Question 10

How do I know if BILL is right for my business?

Accepted Answer

BILL is a cloud-based payments platform that’s changing the way businesses pay and get paid. It facilitates fast, secure ACH payments and automates approvals to cut time spent on tedious accounts payable jobs by 50% or more.

Question 11

How is BILL different from accounting software?

Accepted Answer

BILL picks up where your current accounting software leaves off by streamlining your accounts payable process and accounts receivable process.

Question 12

How to use Auto Bill Entry to speed up bill processing

Accepted Answer

Online bill payments will never be the same! BILL offers a service that automatically inputs bills into BILL, making your Business Bill Pay as seamless as ever. Auto Bill Entry is a service that extracts bill information from documents in your BILL inbox and turns it into a bill, ready for you to review, approve, and pay. It can also automatically process and prepare any uploaded, emailed or faxed invoices. Partnering with CloudFactory, we combined machine and human intelligence to provide a secure and seamless process for extracting key data from uploaded documents. Meaning you can spend less time on outdated practices and put that time back into your business.

Question 13

Is BILL Secure?

Accepted Answer

BILL is designed with your privacy and security in mind, providing six categories of protection to help guard your money and sensitive information.

Question 14

What is Accounts Payable?

Accepted Answer

Accounts payable (AP) is when a company makes purchases from a vendor on credit that needs to be paid. Since accounts payable are a form of debt, it’s shown as a liability on a company’s balance sheet under short-term (or current) liabilities.
When managed poorly, accounts payable can affect more than just the credit line of a company. Recorded as a debit, it must be paid off within a given period to avoid default.

Question 15

How does BILL simplify your accounts payable process?

Accepted Answer

BILL is a cloud-based payments platform that’s changing the way businesses pay and get paid, cutting time spent on tedious accounts payable jobs by 50%.

Question 16

How does BILL ensure there is a clear separation of duties?

Accepted Answer

It is important to implement different levels of permissions and clearly separate duties. By default, we allow 5 user roles, each of whom will have the proper permissions to perform tasks in the BILL platform that is critical to their function.

Question 17

How can BILL help get bills approved and paid faster?

Accepted Answer

BILL works with your business to allow remote employees and remote locations to access and pay bills anytime, anywhere.

Question 18

What is an eBilling System?

Accepted Answer

Savvy business owners know they need to stay on top of their accounts receivable so they can get paid within a reasonable time period. Doing so optimizes their cash flow and keeps the business afloat. But the billing process can be work-intensive and time-consuming. One surefire way to make sure receivables are paid on a timely basis with less work is through eBilling.

Question 19

How does BILL automate my accounts receivable process?

Accepted Answer

BILL automates your accounts receivable process by digitizing the way our users go about paying you. BILL takes the accounts receivable process into the digital world for convenience and efficiency, and lets you accept domestic ACH, virtual card, or check.

Question 20

How can BILL be a PayPal Alternative?

Accepted Answer

Using PayPal for a business payment can quickly become expensive. Fortunately, BILL provides an affordable, efficient way to get paid via ACH payments.

Question 21

How to process eChecks for your business

Accepted Answer

An eCheck is the electronic payment version of a paper check that is used to send payment from one bank account to another. eChecks are actually synonymous with ACH payments and EFT transfers, which is engine that drives the bank bill pay that many users are familiar with.

Question 22

How to accept credit cards with BILL

Accepted Answer

Many businesses still use paper checks to pay their vendors. BILL enables businesses to offer the convenience of accepting credit cards to get paid faster.

Question 23

How can BILL replace credit cards?

Accepted Answer

If you are a business, you likely considered how you can provide your customers the ability to easily pay you electronically. Accepting credit cards, however, is extremely costly. For a $5,000 invoice, the credit card processing fee can range from around $150 to $300. This makes credit cards an unacceptable form of payment for a B2B company.

Question 24

How can I process payments for my businesses?

Accepted Answer

Good businesses focus on getting paid faster to manage their cash flow. One of the best ways to do that is to offer a variety of convenient payment methods. BILL offers electronic payments processing for ACH payments (or EFT payments) and credit cards.

Question 25

How do I use BILL as a payment gateway for electronic payments?

Accepted Answer

BILL is a business payments platform that enables any business to leverage the speed, security, and convenience of ACH payments, or ePayments. With our Accounts Receivable automation solution, you can get paid electronically by all of your customers through your branded payment gateway.

Question 26

Can I send electronic invoices to my customers?

Accepted Answer

BILL automates your accounts receivable process so you can get paid faster. Once you've entered the invoice information for your customer, BILL will send out an electronic invoice to the recipient through email. The e-invoice includes any additional contracts, paperwork, and documentation you have attached via BILL to ensure your customers have all the information at their fingertips.

Question 27

How does BILL support international payments?

Accepted Answer

BILL allows you to pay overseas vendors and contractors electronically through the usual bill payment process. This capability allows businesses to pay in US dollars or in a foreign currency. By utilizing BILL to pay international vendors and contractors, you are able to leverage all of the benefits that come with BILL to streamline your approval workflow process, maintain controls and oversight of your finances, and most importantly, automatic reconciliation with your favorite accounting software.

Question 28

How does BILL integrate with QuickBooks?

Accepted Answer

BILL is the paperless payments solution that syncs seamlessly with QuickBooks and connects to your bank, facilitating faster payments and receivables.

Question 29

How does BILL integrate with Oracle NetSuite?

Accepted Answer

An integrated business bill payment SuiteApp solution for Oracle NetSuite that allows you to pay bills electronically via ACH payments and automate your accounts payable workflow.

Question 30

How does BILL integrate with Sage Intacct?

Accepted Answer

BILL lets Sage Intacct users pay bills electronically, simplify the bill approval workflow, and accept payments via ACH, international wires in USD or local currency, virtual card, or check.

Question 31

How does BILL integrate with Microsoft Dynamics?

Accepted Answer

Integrate Microsoft Dynamics with BILL to increase efficiency, avoid manual entry, and reconcile accounts faster.

Question 32

How does BILL integrate with Xero?

Accepted Answer

BILL is the paperless payments solution that syncs seamlessly with Xero and connects to your bank, facilitating faster payments and receivables.

Question 33

Integration with Freshbooks, Sage, and Others

Accepted Answer

BILL works with a variety of applications and accounting software with sync, integration, and import and export features.

Frequently Asked Questions

General Questions

Product Questions

Accounts Payable

Accounts Receivable

International Payments

Software Integrations

Ready to get started?